Emotional Wellbeing: Case Management Services

It is undeniable the excitement you experience when you walk onto Wake Forest’s campus your first year.  You have a fresh start in a new environment and are presented the opportunity to make a new name for yourself. College brings with it new friends, the exploration of your values and beliefs, and a blank canvas for your future. But often coupled with that excitement is unexpected stress, heartache, family challenges, difficult relationships, mental health issues, and a host of other really difficult things! As a part of creating a caring community that respond to that hardship, Case Management services have been developed on college campuses nationwide to provide intervention, support and connection to resources so students can continue to be successful on campus.

We are located on the ground floor of Benson University Center and are a branch of the Dean of Students office. We partner with students and members of the WFU community to coordinate resources on and off campus. We help to arrange for appropriate care and develop ongoing relationships with students to address needs they present. We, as case managers, advocate for students individually and systematically, but also foster self-advocacy in students to manage their academic, personal, and financial responsibilities. It is our goal to help students develop individual success plans so they can engage with their personal and academic lives in a way that is both healthy and achievable given their circumstances.

You may be asking, “When should I reach out to a Case Manager?” Well, if you are:

  • Experiencing feelings of distress
  • Feel as if life is getting too hard
  • Returning back to campus after a difficult life situation (family change, loss, semester away, etc…) and need help transitioning back to school
  • Have an ongoing or unexpected health issue and need resources
  • Need help navigating University resources
  • Feel as if your emotional wellbeing is declining and off-track

There is no problem too big or too small to address with a case manager. We have helped students dealing with adjustment to college, life transitions after a significant loss, academic or social struggles, and mental health issues. We also recognize that some students may take on caring for one another, which can become overwhelming. We want our students to know that there is a place to go for help. You can start with us and our services will get you pointed in the right direction.

Finally, we work to educate the campus community about how to identify and reach out to students or individuals in need. It is important to know that, in helping a friend, roommate, classmate or acquaintance, there is a place to go with your concerns. As a part of creating a community where #DeacsCare, we take part in creating a system of resources and collaboration to benefit the student. The goal is to assist students in identifying areas of need and begin building their own support system right here in the WFU community. Linking students to resources on or off campus, and adding another layer of support, helps the individual’s emotional wellbeing improve; therefore, leading them to become a successful and thriving member of the Wake Forest University community.


Please contact Case Management Services for more details and contact information.

Annie Carper
Assistant Dean of Students/Case Manager


Jess Scales:
Case Manager